Refund Policy
Last updated: February 21, 2026
1. 30-Day Money-Back Guarantee
We stand behind the quality of GMapScraperPRO. If you encounter a genuine, critical issue with the software within the first 30 days of your purchase, you may be eligible for a full refund under the conditions outlined below.
2. Eligibility for a Refund
Refunds are strictly limited to the following technical circumstances:
- License Key Failure: Your purchased license key fails to activate, and our support team is unable to resolve the issue.
- Critical Software Malfunction: The software completely fails to launch or perform its core extraction functions on a system that meets our stated minimum requirements, and our support team cannot provide a fix or workaround.
Before a refund is granted, you must allow our technical support team a reasonable opportunity to diagnose and fix the issue.
3. Non-Refundable Cases
We do not issue refunds for the following reasons:
- "Change of mind" after purchasing the software.
- Lack of features that were never advertised on our website.
- Inability to operate the software due to failure to meet minimum system requirements (e.g., trying to run it on an unsupported OS like macOS without a virtual machine).
- If you have violated our Terms of Service (such as attempting to crack or resell the software).
4. How to Request a Refund
To submit a refund request, please contact our support team within 30 days of your original purchase date. You must include your order number, the email address used for the purchase, and a detailed description (including screenshots or error logs) of the issue you are experiencing.
Contact Billing Support
If you believe you meet the criteria for a refund, please open a support ticket or email us directly at billing@googlemapscrapperpro.com.